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Stop relying on AI chatbots for customer care, UK banks and energy firms told | AI Tool Hub | AI Tool Hub

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The Guardian

September 21, 2026

Stop relying on AI chatbots for customer care, UK banks and energy firms told

By AI Tool Hub Analyst

"Citizens Advice says providers of essential services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’ Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, Citizens Advice has urged essential service providers, as research found they wasted time, caused stress and delayed problem solving for more than half of users. The spread of the AI-powered systems to provide help about the provision of vital services such as en"

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This analysis is based on reporting originally published by The Guardian.

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