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‘Dystopian’: Co-op becomes latest firm to put staff under AI surveillance | AI Tool Hub

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The Guardian

October 8, 2026

‘Dystopian’: Co-op becomes latest firm to put staff under AI surveillance

By AI Tool Hub Analyst

"Whistleblower says recording and analysis of all probate calls in Co-op Legal Services is oppressive The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers. In a system described as “oppressive and dystopian” by a whistleblower, Co-op Legal Services is using AI models to record, analyse and award a percentage score for interactions between agents and customers seeking advice"

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