Chatbots at the drive-thru are just the beginning

"This is The Stepback, a weekly newsletter breaking down one essential story from the tech world. For more news about how AI is seeping into our daily lives, follow Emma Roth. The Stepback arrives in our subscribers' inboxes at 8AM ET. Opt in for The Stepback here. How it started In 2021, McDonald's became one of the first major fast-food chains to greet customers with an AI chatbot at the drive-thru. It started small, deploying the voice-ordering technology at 10 of its locations in Chicago. Mc"

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This report is based on coverage originally published by The Verge.

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